Privacy Policy
Last Updated: September 27, 2026
At LumeRetouch, your privacy matters as much as the quality of your edited images. Whether you are an eCommerce brand, photographer, agency, jewelry business, real estate company, or online retailer, we understand that the files you share with us often contain valuable and confidential information.
This Privacy Policy explains what information we collect, how we use it, how we protect your images and personal data, and the rights available to you. Our goal is to provide complete transparency while delivering secure, professional photo editing services to clients across Europe, the United Kingdom, the United States, and other international markets.
By using lumeretouch.com or our services, you agree to the practices described in this Privacy Policy.
Who We Are
LumeRetouch is a professional photo editing company providing high-quality image editing services for businesses and professionals worldwide.
We specialise in services including:
- Product Photo Editing
- eCommerce Photo Editing
- Ghost Mannequin Editing
- Jewelry Retouching
- Background Removal
- Clipping Path
- Real Estate Photo Editing
- Color Correction
- Image Masking
- Drop Shadow
- Image Color Change
If you have any privacy-related questions, you can contact us at:
Email: contact@lumeretouch.com
1. Information We Collect
We only collect information that is necessary to provide our services effectively and securely.
Personal Information You Provide
When you contact us, request a quote, place an order, or communicate with our team, we may collect:
- Full name
- Email address
- Phone number
- Company or business name
- Billing information
- Project requirements
- Editing instructions
- Files and images submitted for editing
- Any information included in emails, contact forms, or messages
Project Files
Our services require clients to submit digital files, which may include:
- RAW images
- JPEG
- PNG
- TIFF
- PSD
- HEIC
- Other image formats
- Reference images
- Design instructions
These files are processed only for the services you request.
Automatically Collected Information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website usage data
This information helps us improve website performance and security.
2. How We Use Your Information
We use your information responsibly and only for legitimate business purposes.
Your information may be used to:
- Respond to enquiries
- Provide photo editing services
- Process quotations
- Deliver completed files
- Process payments
- Communicate about projects
- Provide customer support
- Improve our services
- Improve website performance
- Prevent fraud or misuse
- Maintain security
- Comply with legal obligations
We do not sell your personal information to third parties.
3. How We Handle Your Images and Client Files
Protecting client images is one of our highest priorities.
Every image you submit is treated as confidential business material.
We process client files solely for the requested editing services.
Our Confidentiality Practices
We take reasonable measures to ensure your files remain secure, including:
- Restricted internal access
- Secure file handling workflows
- Confidential project management
- Controlled access to project files
- Secure digital storage during active projects
We will never knowingly use your images for advertising, portfolio showcases, case studies, social media, or promotional materials without your explicit permission.
Your creative work remains yours.
4. Confidentiality and NDA Support
Many of our clients work on confidential product launches, fashion collections, jewelry catalogs, commercial photography, and private client projects.
For that reason:
- We respect client confidentiality.
- We can work under Non-Disclosure Agreements (NDAs) when requested.
- We do not license, sell, or distribute client files.
- Confidential projects receive the same secure handling throughout our workflow.
This commitment helps agencies and businesses confidently outsource their image editing work.
5. Secure File Transfers and Storage
We understand that image security is essential for professional editing projects.
Our workflow is designed to reduce unnecessary exposure of client files through secure handling practices wherever reasonably possible.
While no online system can guarantee absolute security, we continuously work to maintain appropriate safeguards during file transfers, storage, and project management.
6. Payment Information
Payments may be processed through trusted third-party payment providers.
We may receive limited information necessary to:
- Confirm payments
- Manage transactions
- Provide customer support
- Maintain financial records where legally required
Sensitive payment information is generally processed by the payment provider according to its own privacy practices.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your experience.
Cookies may help us:
- Remember preferences
- Improve website functionality
- Understand visitor behaviour
- Measure website performance
- Support analytics
You can manage or disable cookies through your browser settings, although some website features may function differently if cookies are disabled.
8. Third-Party Services
To operate our business efficiently, we may use reputable third-party service providers.
These services may include:
- Payment processing
- Secure file transfer
- Cloud storage
- Email communication
- Website analytics
- Website security
- Customer communication
- Project management
These providers may process information according to their own privacy policies.
Where reasonably possible, we choose providers that maintain appropriate security and privacy standards.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information and project files.
Our security practices may include:
- Controlled access to project information
- Secure file handling
- Internal confidentiality procedures
- Appropriate organisational safeguards
- Ongoing attention to security practices
Although we work to protect your information, no internet transmission or electronic storage system can guarantee absolute security.
10. How Long We Keep Your Information
We only keep information for as long as it is reasonably necessary.
Personal information and project data may be retained for purposes including:
- Project completion
- Customer support
- Accounting
- Legal obligations
- Security
- Business operations
Client files are not intended to be stored indefinitely, and files may be removed from our systems after they are no longer reasonably required.
If you request deletion where legally applicable, we will make reasonable efforts to honour that request.
11. International Data Transfers
LumeRetouch works with clients across multiple countries.
Because our services are international, your information may be transferred, stored, or processed across different jurisdictions.
When handling international client data, we take reasonable steps to process information in accordance with applicable privacy and data protection requirements, including GDPR principles where relevant.
12. Your Privacy Rights
Depending on your country and applicable law, you may have rights regarding your personal information.
These rights may include the ability to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally applicable
- Restrict certain processing
- Object to specific processing activities
- Request data portability where applicable
- Withdraw consent where processing relies on consent
To exercise these rights, contact us at:
We will respond within a reasonable timeframe and in accordance with applicable law.
13. GDPR Information for European Clients
If you are located in the European Economic Area (EEA) or the United Kingdom, additional privacy protections may apply under the General Data Protection Regulation (GDPR) and the UK GDPR.
We aim to process personal information lawfully, fairly, and transparently.
Where applicable, our processing may be based on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- Your consent where required
European clients may also have the right to lodge a complaint with their local data protection authority where applicable.
14. Children’s Privacy
Our services are designed primarily for businesses, professionals, and general users.
We do not knowingly collect personal information from children for the purpose of providing our services.
If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to address the situation.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Whenever significant changes are made, the revised version will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle client files, please contact us.
LumeRetouch
contact@lumeretouch.com
